iTop - IT Operational Portal

 

The version 0.9 is almost there. Preview the new features by downloading the beta version now, or test drive the online Demo on our web site.

iTop is the first complete IT Operational Portal. It includes :

 A complete CMDB (Configuration management database) allowing IT operation to document IT inventory.
 A Service Desk module allowing IT operation to track end-user requests.
 An Incident management module allowing IT operation to track and communicate about all issues occurring on IT.
 A change management module allowing IT operation to better deal with all the changes occurring.
 A service management module allowing IT operation to document all the contracts and services they have under their control.
 A known error database allows IT operation to document fix for known issue in order to speed resolution process.
 An outage module allows IT operation to document all planned outages and notify concerned contacts.
 Dashboards allow you to quickly get an overview of your IT.
 Ad hock report allows you to control your IT.

iTop is service provider oriented, it allows IT engineer to manage easily multiple customers or organization. iTop, a robust OpenSource web 2.0 application, delivers a feature-rich set of business processes that enhance IT management effectiveness, drive IT operation performance, improve customer satisfaction and provide executive insight into business performance. iTop is completly opened to integrate with your current IT Management infrastructure.

Adopting this new generation of IT Operational portal will help you to :

 Better manage a more and more complex IT environment.
 Move step by step to an ITIL oriented way to manage your customers.
 Manage the most important asset of your IT : “Documentation”.