iTop includes a complete Change Management module to track and manage all change requests.

It helps:

 Requestors to describe their needs.
 Change managers to approve or reject changes.
 Change supervisors to:

• Analyse impact of change
• Control a change during its complete life cycle.

 Change implementers to describe:

• What will change
• How it will change
• What would be the fallback plan

Using this module, users can describe the CIs impacted by a change, as well as the contacts to be notified.

A powerful life cycle allows IT managers to enforce processes. The level of enforcement is fully customizable along with the data model.

Benefits:

 Reduce the impact of changes on your business
 Increase visibility and communication of changes
 Reduce backed out changes and also better back out procedure
 Absorb easily large volume of changes