iTop includes a complete CMDB that allows IT operators to describe all items they have under their control. It provides a logical model of the IT infrastructure by identifying, controlling, maintaining and verifying the version of all existing Configuration Items (CIs).

Relationships between CIs are also documented in iTop CMDB, thus IT engineers can easily analyse dependencies within the infrastructure and impact due to outages.

Current version of ITOP handles:

 Contacts, Team and Workgroups
 Locations
 Infrastructure (Desktop, Servers, Network devices, Circuits, Interfaces, Applications, Patches)
 Groups of CI
 Documents (web, word, excel, PowerPoint, html)

All CIs are describes in iTop data model and can be modified easily. The user interface and the database schema are then updated automatically.

All modifications of CI are controlled by a powerful state machine that allows IT manager to enforce processes. Level of enforcement may depend on business model.

All modifications made on a CI are tracked with modification date, modified attribute values (old and new one), and user who made the change.

Import csv function allows IT engineers to massively create / update CI and their relationship from a csv or excel file.

Benefits:

 Provides accurate information on CIs
 Facilitates adherence to legal and contractual obligations
 Helps with financial planning through clear identification of all assets and association between them
 Facilitates impact and analysis of changes.