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Customer cases

Constantly renewed trust

Since Combodo was created in 2010, the number of customers who trust us just keeps on growing. Look in the examples below for a case that looks like you. If you want to testify your experience please contact us.

AGC Glass

Airbus

Airbus is the world leader in the aircraft sector. To maintain and strengthen this position we need at our disposal a robust, reliable and advanced IT infrastructure.

This is why we have decided to actively move to Open Source solutions that support our ambitions. We have selected iTop as the CMDB for the management of IT infrastructure operations.

iTop is hosted entirely on Open Source infrastructure and allows us to manage today more than 400 000 Front Office assets (laptop, desktop, printer…). The application is linked to our incident and request management system for data synchronisation in real time through native Web Services.

Témoignage

« The migration from a commercial solution to iTop was achieved with success in a record delay of 3 months.

The application Open Source iTop allows us to get the best of ITSM, to be more agile and to offer a better service for our clients while reducing costs. »

Nicolas Fanjeau — ITSM Project Manager - Infrastructure Process & Tools Improvement - INPT (AIRBUS Operations S.A.S)

AMA (Agrarmarkt Austria)

Since 2013 AMA manages 21,000 CI and operates a 180-person service center for all user requests. The implementation of iTop contributed to obtaining the ISO 20000 and 27001 certifications. Since 2014, problem management and change is carried out using iTop. AMA is supported by ITOMIG, Combodo’s longterm German partner.

Témoignage

"Through its comprehensive approach that focuses on CMDB, the tool was able to convince not only the IT department but also the specialized department involved in decisions at AMA.

This new approach for AMA, starts with importing all assets into the tool and then building on this basis to develop the process, helped open internal debates on how to manage AMA assets in the future."

Gerhard Dyduch — Treasurer of ADV and head of AMA's IT department

Bechtle AG

Témoignage

"We are using the most modern components and technologies in our datacenters. With the support of ITOMIG GmbH, we have managed to implement in a very short time our high demands concerning the mapping of our IT infrastrucure in iTop."

Luigi Tortora — Team Leader Infastructure Datacenter

Capgemini

Capgemini creates and delivers business and technology solutions that fit customer needs and provide the desired results. Capgemini uses iTop in-house to develop its outsourcing services.

Cyrillus/Verbaudet

Descours & Cabaud

E. Leclerc

Euromaster

Euromaster manages all of its central IT infrastructure using iTop with a team of 25 people. This represents 350 virtual machines, and about 1,000 software components to describe the 30 business applications. iTop enables Euromaster to better manage the impact of an incident among users of IT.

Fiat

Hardis

Service company and software publisher, Hardis uses the iTop CMBD function to document the infrastructure of its data centers and customers. This represents 7,000 CIs including 400 servers and 1,600 virtual machines, 350 items of network equipment, 7,000 contacts and 2,500 records in the knowledge base. The Hardis teams also use all other ITSM functions to manage more than 400 customers. Support teams manage 3,500 tickets on average per month.

Hettich

Témoignage

"We have implemented iTop as a ticket system for our in-house requests. The tool fulfills our requirements and adapted very flexibly to our needs. The consulting as well as the technical support by ITOMIG GmbH during the implementation was very professional. "

Kasturi Pandit — Hettich Competence Services Pvt. Ltd., Project Manager

HP

The HP / Intel Competence Centre in Grenoble uses the iTop CMDB function as well as the Incident and Request management system to manage its datacenter. This represents 200,000 CIs.

Lectra

Mobistar

MPG

Témoignage

"The decision for iTop was not particularily hard for MPG, as the product fullfilled all functional criteria and thus recieved high scores in the evaluation, and also was ahead of the field with regard to support costs. MPG was supported by ITOMIG GmbH from Böblingen, the German partner of the software’s vendor."

Otfried Köllhofer — Head of Division IT Infrastructure& Applications, MPG Generalverwaltung

Neurones IT

Neurones-IT supports its customers throughout the development of their Information Systems and is active in all areas related to Infrastructures and Production Application Management. The Neurones-IT service center is operated using iTop with satellite instances among customers for automatic transfer of tickets.

Proxival

Outsourcing company in Burgundy, Proxival uses iTop to manage all of the services provided to customers who are mainly SMBs. The Proxival teams use Helpdesk, CMDB and service catalogue functions for 3000 PCs and printers, 80 services, 1,500 contacts and 1,000 tickets per month.

Saint Gobain

Saint-Gobain uses the iTop helpdesk function for managing user requests for the distribution of application packages worldwide. This solution is used by all Saint-Gobain IT teams. The solution was implemented to replace a solution developed on the basis of Remedy ARS. Saint Gobain manages 200 requests per month.

SNCF Rails

SNCF Rails uses the entire iTop solution to manage its IT infrastructure via an external provider. Support teams manage 5,000 tickets on average per month for a total of 6,000 users and 400 services.

Spie

Veepee, a telecom outsourcing company in Paris, subsidiary of the SPIE group, uses iTop to manage all of the services provided to its customers. The Veepee teams use Helpdesk, CMDB, Incident, Change and Service Catalogue functions. Support teams manage an average of 500 tickets per month for 250 customers and 30 services.

Theben

Témoignage

"With iTop we managed to implement in a short time a modern and very flexible IT Service Management that makes our IT processes very transparent. The integrated Self-Service Portal provides for a high user acceptance. Consulting and Support by ITOMIG GmbH during the tool’s implementation were excellent. iTop fullfills our requirements for an ITSM Tool completely. "

Mr. Frank Friedrich — CIO, Theben AG

Totsa

Témoignage

After looking for an ITSM solution, our choice naturally went to iTop that, thanks to its high customization capacity, enabled us to implement - without any difficulty - all the specifities of our activity.
Besides, its APIs allowed us to import a large part of our history, which had been another decisive asset upon our final choice.

Karl Vernet — IT System Administrator

Visa

Zwar

Témoignage

«I am very satisfied with the knowledge transfer in the iTop training of ITOMIG GmbH. The trainer was very experienced and managed to impart even very complex topics. We now use iTop in production.»

Torsten Noack — IT-Administration