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ITop Administrator Training

After completing this training you will be able to administer and maintain an iTop instance,manage users, define notification rules and audit policies. As an iTop administrator, you will learn how to install iTop and fine tune Apache, PHP and MySql configuration. After 2 days training, you will be able to manage iTop in a production environment.

Course details

Course objectives
  • Learn how to install iTop
  • Manage users and profiles
  • Understand Data Model & OQL concepts
  • Implement notifications
  • Import and synchronize data
  • Implement audit rules
  • Generate reports
Teaching Method
  • This training course is based on real use cases
  • Theory: 60%
  • Practice: 40%
3.Target audience:
  • System engineers
  • Administrators


  • 2 days or 14 hours
  • System knowledge (apache,linux or windows ...)
  • SQL and Database knowledge

Course agenda

Install iTop
  • Prerequisite for MySql, PHP and Apache
  • iTop installation wizard
Managing user and profiles
  • Profiles definition
  • Creating an iTop user
  • Authentication with LDAP
  • Restricting access to a list of organizations
OQL language
  • Data model concepts
  • Viewing iTop data model
  • OQL vs SQL
  • running OQL queries
Implement Notification
  • Prerequisite for iTop notification
  • Creation triggers and actions
  • Testing and troubleshooting notifications
Advanced data import & synchronisation
  • Massive import from Excel sheets
  • Synchronization and automatic data federation
Implement audit rules
  • Audit concepts
  • Creating audit categories and audit rules
  • Troubleshooting audit rules
Backup & Restore
  • Using backup script or mysqldump
  • Restoring Backup
Generate reports form iTop
  • iTop web queries and Excel
  • iTop SQL views
  • Integration with third party BI tools