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Processes, infrastructure management and services requirements are constantly evolving. The iTop solution must be easily scalable to customer expectations or to new markets. The ITSM Designer is a FabLab / DevOps type agile environment that can graphically design the proposed changes, test them in real conditions then move into production if they meet expectations. The time savings are demonstrable. Security of changes is guaranteed by the consistency checks performed by the ITSM Designer.
No problem if the technologies used by iTop (PHP, XML, MySQL, etc.) are not mastered within your team. You can customize the iTop application both in its interface (logo, presentation of web pages) and in the fields you want to manage in the database. The ITSM Designer is a graphical environment connected to your iTop to design, test and rollout to production your customizations without having to be a programmer.
To track, or even anticipate ever faster changes required by users, the IT team has to be agile and not be locked into complex solutions to make changes. The ITSM Designer includes design, confirmation and operations in one single software engineering shop that will upgrade your service management and iTop CMDB immediately. All changes created using the ITSM Designer are guaranteed by Combodo in forward compatibility and are open source, non-proprietary, providing independence from the publisher.
Adding classes and attributes, confirmation and relationships rules
Creation of reports, timers and transition rules for each type of ticket
Defining user groups and managing their access rights and updating object classes
Managing data layout with variable presentation rules
Application name and logo customization
Confirmation of the proposed changes on a copy of production data
Control of steps in development environments, integration and production
Web application hosted by Combodo, no customer data is stored by ITSM Designer
| ITSM Designer | ITSM Designer Pro | |
|---|---|---|
| Adding a field |  |
|
| Adding a relationship | |
|
| Adding a class in the CMDB | |
|
| Editing / Adding guidelines | |
|
| Changing the logo | |
|
| Adding a class in the data model | | |
| Creating / Editing a profile | | |
| Adding a state in the life cycle | |
