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Learn quickly how to visualize and control your IT infrastructure from base hardware up to business applications in order to better monitor a changing and complex environment.
At the end of this course, you will be able to implement the configuration management features of iTop: PC, mobiles, infrastructure, network and view impact analysis diagrams.
iTop administrators will also learn how to install the application and adapt Apache, PHP and MySQL parameters, manage users, import and synchronize external data, create reporting queries.
The course is based on 30% of practical exercises which allows to use methods taught by the instructor.
The exercises are based on concrete cases of implementation such as the modeling of and application structure from the hardware up to business processes managing relations between components and users.
Quickly learn how to implement a Helpdesk with iTop in a production environment.
At the end of this course, you will be able to use the service management features of iTop: Service catalog, User portal, Ticket fulfillment by the IT team.
iTop administrators will also learn how to install the application and adapt Apache, PHP and MySQL parameters; manage users, define notifications and reporting requests.
The course is based on 30% of practical exercises which allows to use methods taught by the instructor.
The exercises are based on concrete cases of implementation such as the incident management from a ticket created from an email or from the portal until its resolution by an agent.
This course is intended for people who know iTop and have already followed iTop CMDB or iTop ITSM training.
Quickly understand how to customize iTop to adapt the solution to your needs. Add a field, a table; Change the presentation of web pages; Editing workflows will no longer hold any secrets for you.
The course is based on 30% of practical exercises which allows to use methods taught by the instructor.
