iTop is the hub to build a solution that covers all customer environments while protecting the confidentiality necessary for every organization.
Stemming from the experience of professionals in outsourcing, iTop is designed to manage the complexity of shared infrastructures. iTop give you the ability to analyze the impact of an incident or change on the various services, contracts or customers that you must honor.
iTop is at the heart of operational activities for service centers. By establishing a referential shared by all teams, iTop allows you to offer deals that can be customized for each customer.
As a remote solution control center, iTop offers the ability to synchronize several instances in order to provide your customers a standalone solution closely in line with your operations.
iTop is designed for small IT teams. Its ease of implementation quickly enables you to centralize data on all of the equipment. The Helpdesk module offers the technical staff the ability to track all ongoing activities.
iTop is a collaborative tool that offers the ability to respond better and faster to user requests. The community version of iTop, free of charge and no strings, is identical to that which is composed of boosted packages with more specific features.
Combodo, publisher of iTop, and its partners offer training, consulting and reassurance to companies who wish to set up a solution quickly.
At the core of iTop, the CMDB data model is a modifiable and extendable referential for recording all the technical, organizational and people components of your information system.
Interface with multiple sources is easy. The quality of the information is ensured by the data sync engine and the built-in audit functions. Managing relationships between components provides a powerful means of impact analysis and targeted information to the people concerned.
A shared referential, from the electrical outlet to the business solution, the CMDB is the tool to control the technical, organizational and human environment.
The life cycle of the tickets or the list of tasks to perform for the achievement of a process can be set to fit each organization
Each member of the IT team can define their control screens with the information that is relevant to them
For the daily management of service provision activities. Multi-level, multi teams, in-house or externally
Gives users a simple way to formulate intervention requests and to follow progress
To track all changes to the SI, from a simple routine patch to the start of production. A CAB reference to present the schedule, anticipate the impact and prepare users
To avoid repetition of incidents, the problem management module is the analysts' tool, contributing to the pool of knowledge for common mistakes
Incident monitoring, link with SI components, cascading resolution and information of all users involved
Users can search the knowledge base or set of FAQs to solve the most common cases
|Configuration, contact, organization management|
|User request management|
|CSV and Excel import/export|
|Data synchronization engine|
|Graphical impact analysis|
|Working schedule management|
|Automatic eMail replies|
|Ticket creation and update by eMail|
|User satisfaction surveys|
|User request templates|
|ITSM Designer - CMDB customization|
|ITSM Designer Pro - Workflows and profiles personnalization|
Yes, you can download the community version from SourceForge
In 2015, our largest installations are a CMDB of 200 000 CIs and a service center managing 5 000 tickets monthly
Combodo is the software company editing iTop. Developers are Combodo engineers. The reference community version is published by Combodo on SourceForge
It is a contract made of a product package with software maintenance (bug fix) and user assistance services at a bronze, silver or gold level. Some contracts also include the access right to the ITSM Designer
You can ask functional and technical questions from the SourceForge website. The SLA is based on willingness and best effort from the user community