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ITIL for all

Reducing your service costs and increasing customer satisfaction.

iTop adapts to the needs of digital businesses (web hosts, service providers, software editors) to manage multiple customers, contracts and commitments.

iTop is the hub to build a solution that covers all customer environments while protecting the confidentiality necessary for every organization.

Stemming from the experience of professionals in outsourcing, iTop is designed to manage the complexity of shared infrastructures. iTop give you the ability to analyze the impact of an incident or change on the various services, contracts or customers that you must honor.

iTop is at the heart of operational activities for service centers. By establishing a referential shared by all teams, iTop allows you to offer deals that can be customized for each customer.

As a remote solution control center, iTop offers the ability to synchronize several instances in order to provide your customers a standalone solution closely in line with your operations.

Free access to an IT asset management solution that can extend to other company departments.

iTop is free software for managing hardware, software and associated services. No license or limitations, the community version is 100% functional

iTop is designed for small IT teams. Its ease of implementation quickly enables you to centralize data on all of the equipment. The Helpdesk module offers the technical staff the ability to track all ongoing activities.

iTop is a collaborative tool that offers the ability to respond better and faster to user requests. The community version of iTop, free of charge and no strings, is identical to that which is composed of boosted packages with more specific features.

Combodo, publisher of iTop, and its partners offer training, consulting and reassurance to companies who wish to set up a solution quickly.

Create your custom ITSM/CMDB solution, from an almost immediate ROI, a real IT ERP

iTop is a customizable IT service management web solution without programming and which can be integrated into complex environments

At the core of iTop, the CMDB data model is a modifiable and extendable referential for recording all the technical, organizational and people components of your information system.

Interface with multiple sources is easy. The quality of the information is ensured by the data sync engine and the built-in audit functions. Managing relationships between components provides a powerful means of impact analysis and targeted information to the people concerned.


Customizable CMDB

A shared referential, from the electrical outlet to the business solution, the CMDB is the tool to control the technical, organizational and human environment.

Customizable Workflow

The life cycle of the tickets or the list of tasks to perform for the achievement of a process can be set to fit each organization


Each member of the IT team can define their control screens with the information that is relevant to them


For the daily management of service provision activities. Multi-level, multi teams, in-house or externally

User Portal

Gives users a simple way to formulate intervention requests and to follow progress

Change management

To track all changes to the SI, from a simple routine patch to the start of production. A CAB reference to present the schedule, anticipate the impact and prepare users

Problem Management

To avoid repetition of incidents, the problem management module is the analysts' tool, contributing to the pool of knowledge for common mistakes

Incident Management

Incident monitoring, link with SI components, cascading resolution and information of all users involved


Users can search the knowledge base or set of FAQs to solve the most common cases

Features table

Community Combodo Products
Custom CMDB - - - -
Configuration, contact, organization management - - - -
User request management - - - -
Incident management - - - -
Problem management - - - -
Change management - - - -
CSV and Excel import/export - - - -
Data synchronization engine - - - -
Graphical impact analysis - - - -
Configurable notifications - - - -
Working schedule management   - - -
Automatic eMail replies   - - -
Ticket creation and update by eMail     - -
Approbation rules     Simple Configurable
Pre-canned replies       -
User satisfaction surveys       -
User request templates       -
ITSM Designer - CMDB customization     - -
ITSM Designer Pro - Workflows and profiles personnalization       -

FAQ - Questions & answers

How can I have access to the ITSM Designer?

It is part of the Essential or Professional subscriptions

What are the largest iTop references?

In 2015, our largest installations are a CMDB of 200 000 CIs and a service center managing 5 000 tickets monthly

Are iTop free and paid versions different?

No, iTop core application is unique. However, Combodo enriched packages with additional features are not free of charge.

Can I use iTop freely?

Yes, you can download the community version from SourceForge

Is there free support for iTop?

You can ask functional and technical questions from the SourceForge website. The SLA is based on willingness and best effort from the user community

- See all FAQ on iTop

Contact us

If you are not a Combodo customer, the recommended way to get some support about iTop is via the SourceForge Forums. If you don’t get any answer from the community, you may leave us a message using the form below. Be aware that Combodo has no committment to answer such support questions. Combodo only offers some "best effort" support as a courtesy to the community.

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