Managed service delivery: 6 essential tools
Managed services give IT providers a workable alternative to selling consultants by the day. Instead of placing people on a...
iTop posts archives.
iTop 3.3: A platform designed for the new ways of using ITSM
IT environments are evolving. So are the ways they are used. Your ITSM needs to keep up. Hybrid infrastructures, an...
Security with iTop: at the heart of our development strategy
As the year gets under way, we at Combodo, iTop’s software editor, are strengthening our security approach. We are releasing...
Optimising project traceability with GitHub and iTop
We at Combodo chose GitHub to host the source files for our different IT development projects. GitHub is a decentralised...
ITIL vs ITSM : the winning combo
There’s no shortage of acronyms in IT. ITIL, ITSM… it can be confusing. However, these two different but complementary concepts...
The importance of an open-source CMDB in contemporary IT operations
What is a CMDB and why Open Source? In today’s rapidly evolving IT landscape, managing complex IT environments has become...
ITSM accessible and easy for all users with iTop
Combodo is committed to accessibility, for an ever-improving user experience.For several years now, we have become more aware of the...
“Long-term” – sustainable, scalable and maintainable
Part three: the implementation of sustainable and maintainable developments Launching a long-term support development project is good. Putting in place...
ITSM: where your IT cost figures actually come from
ITSM tools produce a flood of indicators about service desks, infrastructure and support teams. Used well, those KPIs improve the...
ITSM software to support the creation of new services
When a new IT service is created, an entire service production chain is impacted. Hence the need for an agile...
ITSM software: automation as a vector of savings?
Synonymous with efficiency and productivity, automation is commonplace in all business processes. ITSM is no exception: automation features streamline IT...
ITSM software as a true reflection of the evolution of IT infrastructures
Digital services companies or internal CIOs, you know it all too well: changes within your technical infrastructures are frequent and...
ITSM software to promote collaboration
Tandis que les utilisateurs sont de plus en plus en recherche d’autonomie, ils attendent du service informatique un maximum de...