Simplify your IT
with iTop.
Helping you empower your team and take your customer service to another level.
From streamlined operations to low-code customization, iTop is a French open-source ITSM and CMDB solution that brings flexibility, automation, and control to IT service management.
Key benefits.
Cut IT costs by 20% while boosting efficiency
Struggling with rising IT costs and slow response times? iTop revolutionizes IT management with its centralized and automated platform.
Adapt iTop with a flexible & tailored solution
No two organisations are the same, so forget one-size-fits-all IT tools. Enjoy low-code customization and seamless integration saving you time and ensuring a tailor-made solution for you.
Drive excellence to industrialize your processes
With iTop, gain access to ITIL-certified processes, automated reporting, professional-grade security and operational automation, to make sure every decision is backed by accurate and reliable data… Because your IT deserves nothing less.
Don't miss out.
AI in Open Source: new dilemmas for IT managers
Artificial intelligence is creeping into IT service management. With the rise of Open Source in parallel in the same field, it raises crucial questions for IT Departments and users of ITSM tools. As companies look to leverage AI capabilities to improve their support, incident management and maintenance processes, IT managers face a new dilemma: proprietary […]
Read more 
IT service management
Manage your IT services with integrated processes
Configure your service catalog to ensure it communicates with your CMDB and all other processes for better data quality, automation and time savings – plus improved customer satisfaction.
Configure your service catalog to ensure it communicates with your CMDB and all other processes for better data quality, automation and time savings – plus improved customer satisfaction.
Request and incident management
Efficient ticket handling, better results
Simplify service delivery by efficiently managing requests and incidents — all while keeping your users informed and satisfied. iTop enables fast, accurate resolutions and ensures your staff stay focused on what matters most.
Simplify service delivery by efficiently managing requests and incidents — all while keeping your users informed and satisfied. iTop enables fast, accurate resolutions and ensures your staff stay focused on what matters most.
Problem & change management
Facilitate changes and problems without disruption
iTop ensures your change management processes are smooth, secure, and fully traceable, reducing risks while enabling agile decision-making.
iTop ensures your change management processes are smooth, secure, and fully traceable, reducing risks while enabling agile decision-making.
CMDB
Master your IT environment with ease
At the core of iTop lies the CMDB, providing complete visibility and control over your IT configuration. Ensure compliance, track dependencies, and faster incident response with dynamic insights into your infrastructure.
At the core of iTop lies the CMDB, providing complete visibility and control over your IT configuration. Ensure compliance, track dependencies, and faster incident response with dynamic insights into your infrastructure.
Activity monitoring
Stay on top of your IT operations
Track performance, optimize workflows, and ensure compliance thanks to iTop’s powerful management tools. From SLA tracking to advanced analytics, iTop simplifies monitoring and administration in a single, intuitive interface.
Track performance, optimize workflows, and ensure compliance thanks to iTop’s powerful management tools. From SLA tracking to advanced analytics, iTop simplifies monitoring and administration in a single, intuitive interface.
Integration
Unify your IT ecosystem
iTop connects seamlessly with external tools, for a cohesive IT environment where data flows effortlessly and workflows are uninterrupted.
iTop connects seamlessly with external tools, for a cohesive IT environment where data flows effortlessly and workflows are uninterrupted.
Customization
Adapt iTop to your unique needs
iTop is known for its powerful customization capabilities from standard UI personalization to datamodel adaptation. iTop also offers a low-code designer that enables fast, easy and sustainable customizations without developer knowledge.
iTop is known for its powerful customization capabilities from standard UI personalization to datamodel adaptation. iTop also offers a low-code designer that enables fast, easy and sustainable customizations without developer knowledge.
Security
Make sure your data and users are fully protected with dedicated security feature
Make sure your data and users are fully protected with dedicated security features.
Make sure your data and users are fully protected with dedicated security features.
Project & release management
Don’t invest in yet another tool!
iTop includes many project and release management features from rights-appropriate displays to a full project management module and specific software development features. Centralize everything you need on one platform!
iTop includes many project and release management features from rights-appropriate displays to a full project management module and specific software development features. Centralize everything you need on one platform!
Automation
Let iTop handle repetitive tasks for you
Reduce manual workloads and boost productivity with iTop’s automation features. Free up your teams to focus on high-value activities.
Reduce manual workloads and boost productivity with iTop’s automation features. Free up your teams to focus on high-value activities.
Success story.
Modernizing IT in a complex public environment
Statistikamt Nord is the official statistical office for the federal states of Hamburg and Schleswig-Holstein. Based in Hamburg and Kiel, the office statistically collect and publishes data covering over 300 statistical categories every year. Despite that scale, the IT department, consisting of approximately 70 employees, functioned without an ITSM solution until 2025. Timo Korb, the organization's CIO, looks back at the iTop project.
Read success story Our offers
Unlock the full
potential of your IT.
Our packages are designed to support your organization’s digital transformation, whatever its size.
iTop. Community
A free and functional base, ideal for simple yet comprehensive IT management in teams.
Number of agents
Up to 10 ( Recommended )
Service management
Standard
Available SaaS
Available on premise
iTop. Atelier
Stay in control of your IT & budget with an ITIL solution that is tailored to your needs, offering a wide scope & high value.
Number of agents
Up to 50
Service management
Operational
Available SaaS
Available on premise
iTop. Forge
Safely industrialize your IT with a 100% customized solution and expert support.
Number of agents
From 50
Service management
Industrial
Available SaaS
Available on premise
Our services
Adding value
every step of the way.
Leverage Combodo, iTop’s editor expertise to maximize your IT performance. We provide tailored services to help your organization overcome challenges.
Support and Service Levels
Ready to unlock your IT potential? Our support services are designed to help you turn your IT challenges into opportunities for growth and efficiency. Ensure seamless operations with our adjustable service levels tailored to your needs.
Dedicated customer relationship manager
With iTop SaaS, a dedicated iTop expert will help you every step of the way, with an emphasis on your onboarding journey.
Personalized Consultancy
Our staff have helped organizations worldwide achieve their transformation goals by managing end-to-end projects. Partnering with us means gaining the expertise to make informed decisions, optimize IT management, and drive meaningful, lasting change.
Hands-On Training
Empower your staff with customized training to fully unlock iTop’s potential, whatever their skill level. Our experts provide training courses on iTop’s CMDB, ITSM or customization capabilities. New sessions are created every month.
Trending.
Modernizing IT in a complex public environment
Statistikamt Nord is the official statistical office for the federal states of Hamburg and Schleswig-Holstein. Based in Hamburg and Kiel,...
AI in Open Source: new dilemmas for IT managers
Artificial intelligence is creeping into IT service management. With the rise of Open Source in parallel in the same field,...
Cloud Hosting: 5 good reasons to trust the SaaS version of iTop
Security, maintainability, functional scope, scalability…When you choose an ITSM tool in SaaS mode, take a word of advice: do not...
Community
A 100% open,
reversible solution.
Choose the freedom of a worlwide community of more than 15 000 members thanks to:
Dedicated Hub
A dedicated Hub, with all the resources you need to manage your iTop.
Plugins
A large range of plugins to customise and integrate iTop in your information system.
Forum
A active and dedicated forum.
Ask for a demo.
Explore iTop today to discover how our all-in-one platform can streamline your operations. Contact us for a free demo and see the difference for yourself.