Master best iTop practices
and key concepts with
expert-led training.
Implement an efficient service desk with iTop.
Next session(s)
In-person
Online
Language
This course is designed for those responsible for functional operation of iTop to manage IT services.
You’ll learn how to:
- Administer iTop
- Manage users
- Set up a Helpdesk
- Define a service catalog
- Utilize the ITSM modules (incidents, requests, problems, changes).
You will also gain the skills needed to monitor, measure, and effectively report on support activities.
The training combines theory and practical exercises (30%), with real-world scenarios like managing an incident ticket from creation to resolution.
Master the essentials of iTop CMDB.
This course is intended for people responsible for IT services, especially infrastructure services.
You’ll learn how to handle everyday tasks in iTop such as:
- User management
- Setting up notifications
- Defining audit rules
- Using CMDB modules
- Syncing and pooling external data
- Performing impact analysis
Thanks to a well-balanced mix of theory and hands-on practice (30% practical exercises), you will develop the skills you need. The practical exercises include real-world scenarios such as modeling a complete application chain, performing an impact analysis, sending monitoring notifications, and managing license expirations.
By the end of the training, you’ll have all the skills you need to confidently administer iTop and operate a reliable, efficient CMDB.
Next session(s)
In-person
Online
Language
Master ITSM and CMDB in one comprehensive program.
Next session(s)
In-person
Online
Language
This course is designed for professionals who want to harness the full potential of iTop, combining the power of ITSM to manage and deliver services, and CMDB to model and track your IT environment.
Throughout this course, you’ll learn how to:
- Create a comprehensive service catalog
- Handle incidents and requests
- Use the CMDB to map your entire IT ecosystem and ensure data consistency
- Import and synchronize data, and automate workflows
- Build insightful queries and leverage advanced reporting tools
Shape iTop to fit your needs.
This course is designed for those already familiar with iTop, ideally after completing the CMDB and/or ITSM training.
In just 1.5 days, you’ll learn how to customize iTop to match your specific needs such as:
- Update the data model
- Adapt workflows
- Tweak screen layouts
- Manage data access based on user permissions
We combine theory with practice: 30% of the course is dedicated to real hands-on exercises, such as creating a new object class and adjusting a ticket’s lifecycle.
By the end, you’ll be equipped to make iTop truly your own.
Next session(s)
In-person
1.5 consecutive days on your premises
Online
4 live sessions (2 hours each) + 4 hours of individual exercises
Language
iTop Portal Configuration Training
Customizing your customer portal.
Aimed at those who are responsible for customizing their iTop Customer portal.
The training combines theory with hands-on exercises, during which you’ll be able to customize a dedicated customer interface to ensure an optimal experience:
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You will learn how to restrict access to your customers’ data.
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You will create building blocks and forms tailored to how they use the tool.
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You will be able to pre-fill certain information.
At the end of the course, you will be able to customize your iTop Portal.
Next session(s)
Every month
In-person
1.5 consecutive days on your premises
Online
3 online sessions (2 hours each) + 1 hour & 3 hours of individual exercises
Language
French, English
Master advanced iTop customization
with PHP and ITSM Designer.
Next session(s)
Online
Plus
Language
This course is designed for developers who want to push the boundaries of iTop customization. If you’ve already explored ITSM Designer and want to go further, to include advanced logic, or tailor the interface, this course is for you.