Guillaume Lajarige shows you two examples of integration between iTop and Live chats:
Simple chat with Tawk.to
Advanced chat with ticket creation and follow-up with Intercom
Discover how to integrate our webhook and send notifications to Microsoft Teams and initialize actions to iTop directly from Teams thanks to our new Webhook
Improve your internal processes and the quality of your services by benefiting from the guarantee of a French open source software and the comfort of an IT services solution in SaaS mode.
Easy to implement and configure, you can start NOW!
Choose the freedom and reversibility of a 100% Open Source solution
Ready to use, iTop adapts to your needs and processes without writing a single line of code
No client to deploy, use iTop from any internet connection and with all your terminals
Zero license, rapid implementation and moderate support contracts make iTop accessible to all budgets
Shared referential + Industrialized services = Best Customer Satisfaction
Implement ITIL smoothly. Deploy new modules as and when your requirements develop
"iTop is userfriendly, intuitive, and easy to customise and implement.
The system enables you to advance in a series of jumps. That’s one of the best practices that Combodo highlighted during the ‘user days’, and it ties in with our approach to ITIL"
Jean-Christophe Mercier — Head of the Architecture and Production Unit, Alptis
"Through its comprehensive approach that focuses on CMDB, the tool was able to convince not only the IT department but also the specialized department involved in decisions at AMA.
This new approach for AMA, starts with importing all assets into the tool and then building on this basis to develop the process, helped open internal debates on how to manage AMA assets in the future."
Gerhard Dyduch — Treasurer of ADV and head of IT, AMA
« We were looking for a solution that could keep pace with our growth. We chose iTop because it’s scalable: it’s very easy to integrate new data.
In the event of an incident or maintenance operation on a server, we determine very quickly what applications, customers, contracts and people are affected, and so we can react in the most effective way. »
AZ — Service Level Manager, Hardis Group
Fall is coming with news about our extensions Dear community members, you can find here all (...)
If you are using Office 365, from October 1st. 2022 notifications and ticket creation by email (...)