iTop is the hub to build a single solution that covers various customers while protecting the confidentiality essential to every organization.
Designed by experienced IT service professionals, iTop has been created to manage the complexity of shared infrastructures. iTop gives you the ability to analyze the impact of an incident or a change on the various services and contracts that you have to fulfil.
iTop is at the heart of operational activities for service centers. By establishing a single repository shared by all teams, iTop allows you to define offerings that can fit each customer.
iTop Satellites offers the ability to synchronize a central control center (your iTop) with several remote customer instances so to provide them a custom local solution linked with your operations.
iTop is designed for small IT teams. Its ease of implementation quickly enables you to centralize data about devices, softwares, users, locations, etc. The Helpdesk module will help you to track and process all requests timely and professionally.
iTop is a collaborative tool that offers the ability to respond better and faster. The community version of iTop, free of charge and not limited, is also the core of extended packages with more specific features.
Combodo, the editor of iTop, and its partners offer training, consulting and support to companies who wish to set up a solution quickly.
At the core of iTop, the CMDB data model is a modifiable and extendable repository for recording all the technical, functional and organizational components and relations within your information system.
Connection to multiple data sources is easy. The essential information quality is ensured by the data synchronization engine and a built-in user defined audit rules. Managing relationships between components enables a graphical impact analysis so to inform targeted contacts of incidents, changes or events.
A shared referential, from the electrical outlet to the business solution, the CMDB is the tool to control the technical, organizational and human environment.
The life cycle of the tickets or the list of tasks to perform for the achievement of a process can be set to fit each organization
Each member of the IT team can define their control screens with the information that is relevant to them
For the daily management of service provision activities. Multi-level, multi teams, in-house or externally
Gives users a simple way to formulate intervention requests and to follow progress
To track all changes to the SI, from a simple routine patch to the start of production. A CAB reference to present the schedule, anticipate the impact and prepare users
To avoid repetition of incidents, the problem management module is the analysts' tool, contributing to the pool of knowledge for common mistakes
Incident monitoring, link with SI components, cascading resolution and information of all users involved
Users can search the knowledge base or set of FAQs to solve the most common cases
|Configuration, contact, organization management|
|User request management|
|CSV and Excel import/export|
|Data synchronization engine|
|Graphical impact analysis|
|Working schedule management|
|Automatic eMail replies|
|Ticket creation and update by eMail|
|User satisfaction surveys|
|User request templates|
|ITSM Designer - CMDB customization|
|ITSM Designer Pro - Workflows and profiles personnalization|
No, the iTop community version does not limit the number of users of the number of CIs within the CMDB
It is a contract made of a product package with software maintenance (bug fix) and user assistance services at a bronze, silver or gold level. Some contracts also include the access right to the ITSM Designer
It is part of the Essential or Professional subscriptions
You can ask functional and technical questions from the SourceForge website. The SLA is based on willingness and best effort from the user community
In 2015, our largest installations are a CMDB of 200 000 CIs and a service center managing 5 000 tickets monthly