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Dear Community Members,

New Year is coming with a bunch of good news!

After the highly expected iTop 3.0 release, it’s the Hub’s turn to be updated with 28 new features , including 2 brand new extensions:

Chat integration with

Your chat assistant is directly integrated with iTop Portal or Console. It’s easy to start a live conversation with your teams.
More information

Webhook integrations

Webhooks facilitate integration with other applications or between 2 iTops. The way they work is described in detail in the iTop 3.0 launch webinar
More information

Updates are mainly made to ensure compatibility with iTop 3.0 and concern the following extensions:

  • Approval process automation
  • Approval process light
  • Attributes description tooltip
  • Attributes visual beautifier
  • Bubble caselogs
  • Calendar view
  • Caselogs toggler
  • Communication to the customers
  • Configurator for automatic object creation
  • Customer survey
  • Customized request forms
  • Database maintenance tools
  • Dispatch incident to a team
  • Dispatch user request to a team
  • Enhanced global search
  • Follow-up forms without authentication
  • Gantt view
  • Hyperlinks configurator
  • Mail to ticket automation
  • Make IT VIP
  • Menu Finder
  • Predefined response models
  • Send updates by email
  • SLA considering business hours
  • Time tracking
  • User actions configurator

You want to discover, or rediscover one of these extensions, they are available on the Hub iTop.